Job Description

Oversee a team of EDI billing and AR related specialists that monitor and deliver electronic invoicing while managing the corresponding AR profile and impact. Work cross functionally to develop a standard offering of electronic invoice transactions via collaboration with Sales & IT to communicate Invoicing options & standards available to customers. Manage new customer requests for EDI & oversee onboarding of new customers. Manage the billing & AR requirements for programs that utilize EDI i.e. 3rd party portals such as Coupa. Solicit & drive customer acceptance toward electronic transactions.

Responsibilities:

• Ensure the monthly completion of EDI Billing & AR requirements for accounts that utilize EDI process and functionality
• Oversee a team of EDI billing specialists
• Analyze EDI accounts and coordinate resources to align account volume
• Provide a consistent review of Employee workload and adjust where required
• Periodically update workforce planning to include recommendation to close gaps and improve efficiency.
• Recommend enhancements to policy, process and procedure
• Work in partnership with IT to draft company process & procedures and policy on EDI billing standards
• Ensure Performance assessments and employee development are consistently reviewed
• Monitor Company EDI output daily for errors & ensure corrective action as required
• Manage keying volume into 3rd party direct systems
• Solicit customers for 3rd party electronic invoicing solutions
• Monitor customer changes and funding of Customer PO’s across the team
• Monitor customer accounts for resolution of past due AR balances
• Provide ongoing training and support to the team.
• Produce internally published reporting
• Create actionable planning based on issues related to AR, PO’s or EDI performance
• Develop a formal onboarding process and training for new employees
• Build an ongoing education process for existing employees
• Participate in root cause analysis to reduce EDI errors
• Assure proper alignment of staffing to workload
• Perform Ad-hoc requests to assist team members with account specific resolution(s).

Requirements:

• Bachelor’s degree required.
• Minimum of 5 years Billing and AR experience, preferably within a service environment.
• Proficient in MS Office with a high focus on Excel
• Outstanding Service skills and overall commitment to Service Excellence
• Excellent time management skills and the ability to prioritize work.
• Excellent communication skills (verbal & written) and proven ability to effectively communicate with functional business professionals (internal & external)
• Outstanding organizational skills, attention to detail and ability to manage to deadlines within a high daily process.
• Ability to work cross functionally, particularly with IT, on process enhancements or requirements
• Experience in managing the Billing & AR requirements of accounts that utilize EDI process and functionalities

Benefits & Perks:

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team. 

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [email protected] or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

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