Job Description

Director, Community Services

Starting Salary: $128,167 - $153,800

GGRC is currently hiring for Director, Community Services who will be reporting to the Associate Executive Director. This role will oversee the Community Services Department, comprised of: Community Services Unit, Community Outreach Unit, and Quality Assurance Unit. This position supports agency efforts to address quality service provision, service access, and service access equity through the oversight and development of community partnerships and community outreach. This position will be on the Agency’s Management Advisory Community (MAC) and will be responsible for maintaining a collaborative partnership across Agency departments and with community agencies.

This role offers a hybrid schedule offering the opportunity to work out of office in San Francisco, CA. This role will also require you to travel within the Counties of San Francisco, San Mateo and Marin. Occasional statewide travel to sites throughout California. Access to reliable transportation permitting travel to and between many different locations throughout the day to perform the outlined responsibilities of the position

Responsibilities

• Serve as a member of the Management Advisory Committee (MAC) group and participate in meetings and initiatives as required.

• Interview, hire, train, and supervise staff

• Provide staff with guidance and feedback on performance

• Hold regular staff meetings to disseminate information and provide opportunities for group feedback on operations

• Manage work flow and staff time/work coverage, ensuring individual, departmental and unit goals and mandated timelines  are met.

• Provides leadership to the community services department and subsequent units as needed.

• Work collaboratively across agency departments to implement agency processes related to Community Service Department that is responsive to regulatory requirements and agency workload implications.

• Serve on community workgroups and committees as requested. 

• Guide department efforts to expand service provider resources and equitable access to community services.

• Supervise Home and Community Based Services (HCBS) regulatory oversight and education efforts.

• Supervise and participate in local housing advocacy efforts.

• Provide staff support to GGRC board sub committees as requested.

• Supervise administration of quality assurance, risk management, and quality improvement processes and practices related to vendored service providers.

• Supervise efforts to assess community service access needs.

• Supervise all community partnerships developed and maintained by employees in the Community Services Department.

• Oversee hiring and training efforts across the Community Services Department.

• Supervise use of funds associated with Community Services work including but not limited to: Language Access and Cultural Competency Plan funds, Home and Community Based Services compliance funding, and Community Resource Development Plan/Community Placement Plan funds.

• Stay current on Department of Developmental Services (DDS) directives, related regulations, and laws.

• Establish, maintain and inform Agency policies and procedures as related to Community Services Department work.

• Attend GGRC board meetings, assigned community meetings, and statewide Association of Regional Center Agencies (ARCA) as required.

• Participate in planning and implementation of GGRC All staff meetings.

• Development management and leadership skills in the Community Services Department supervisory team.

• Provide leadership and direction across the Community Services Department.

• Provide guidance and direction to resolve conflicts and concerns as they arise.

• Submit required reports and documentation to outside agencies as needed.

• Serve as a liaison to DDS as needed.

• Cover team duties/responsibilities as needed and as appropriate in the absence of team members.

Requirements

Education

• Advanced degree in Public Administration, Business Administration, Education, Social Work or related social and/or other human service related fields.
• Minimum qualifications may be waived depending on the individual’s skills and/or the agency’s need for specialized skills

Experience

• Minimum of 5 years management and supervisory experience.
• Minimum of 3 years working with people with diverse communities (I/DD experience preferred).
• Experience with public speaking and training.
• Willing to travel within GGRC catchment area and statewide.
• Ability to deliver clear messaging 1:1 and in group settings.

Skills

• Expertise with Microsoft suite and comfortable learning regional center specific computer programs.
• Strong time management and priority management skills.
• Able to interpret and apply related laws and regulations.
• Ability to generate professional business communications which convey complex information in a clear and concise manner, mindful of the needs of the recipients of these communications
• Ability to use creativity and innovation in problem solving
• Strategically partner with and influence others to secure commitment and create change
• Use analytical and information seeking skills to identify needs, conduct analyses, and resolve problems
• Take initiative and implement activities and projects which result in positive outcomes for the individuals we serve
• Communicate effectively; actively listens and respect differences
• Collaborate with internal and community team members
• Develop, coach, and hold people accountable to reaching performance expectations
• Capacity to interpret guidelines and standards, educate others and apply them in a fair and consistent manner

Competency Traits

• Understand and adopt strategies to drive agency mission
• Implement systems to establish quality and consistent service standards
• Understand and effectively manage and adapt to multiple and competing priorities on the job; use knowledge and expertise to focus on key job outcomes
• Conduct needs assessment through problem identification and analysis
• Think critically in decision making and problem solving; actively balance community responsiveness with agency workload implications.
• Uses influence to promote creative thinking and more effective and efficient practices throughout the clinical staff
• Take initiative and be proactive in improving performance
• Build partnerships  throughout the Agency and community through collaboration, active listening and an openness to new ideas
• Address performance and hold people accountable
• Demonstrate respect and cultural awareness; effectively manage own reactions

Desired Qualifications

• Experience in multi-cultural settings and/or multi-lingual capacity

Benefits

What are the benefits to working with GGRC?

We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage

10% employer contribution to a 403(b) retirement account to help you save for the future!

GENEROUS TIME OFF BENEFITS!!!

No really, we mean generous:

13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education

What makes GGRC so special?

GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.

GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).

How to apply:

GGRC values diversity; people of all backgrounds are encouraged to apply. Please complete the application and submit your most recent resume. If you feel that the questions do not accurately capture what you have to offer Golden Gate Regional Center, you are also welcome to attach a cover letter. Applications are being reviewed on a rolling basis so we encourage you to submit yours soon. We look forward to reading your application.

Golden Gate Regional Center is an Equal Opportunity Employer.

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