Job Description

HOUSING CHOICE VOUCHER (SECTION 8) CASE MANAGER 

PROGRAM SPECIALIST II 

HOUSING ASSISTANCE DIVISION 

REGULAR & CONTRACT POSITIONS 

POSITIONS AVAILABLE IN ALHAMBRA & PALMDALE

The Los Angeles County Development Authority (LACDA) is a dynamic, Innovative agency created in 1982 by the Board of Supervisors to generate affordable housing and economic redevelopment throughout Los Angeles County and participating cities. Funded primarily with federal grants, the LACDA is an industry leader in sponsoring new solutions to housing and forming partnerships with private and public agencies. To apply and find out more about the LACDA, please visit our website at

DIVISION OVERVIEW

The Housing Assistance Division (HAD) of the Los Angeles County Development Authority (LACDA) is responsible for the administration of the Housing Choice Voucher (HCV) Program. The LACDA administers over 26,000 Housing Choice Vouchers for the County of Los Angeles and other targeted and grant-funded rental subsidy programs. The Housing Assistance Division partners with 10,000 landlords, helping eligible families afford safe, decent, high-quality rental housing. This is a fast-paced work environment, with a high volume of phone calls and data entry projects.

POSITION OVERVIEW

The Program Specialist II/HCV Case Manager, within the Housing Assistance Division, includes Administrative Services, Contract Maintenance, Lease Up, and Special Programs Units. The position performs technical work Involving the coordination, implementation, and monitoring of the Housing Choice Voucher program and other specialized housing programs. The ideal candidate demonstrates excellent customer service, initiative, resourcefulness, and efficient time management skills. The candidate must be able to understand and carry out oral and written instructions and communicate effectively, both verbally and in writing.

Candidates achieving a passing score in this recruitment will be placed in a candidate pool for six (6) months. The candidate pool will be used to fill vacancies as they arise within the Housing Assistance Division.

The below statements are intended to describe the general nature and scope of work performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Determine initial and continued client eligibility based on income, deductions, allowances, and family composition.
• Compute housing assistance payments and family rental rates according to U. S. Department of Housing and Urban Development (HUD) regulations.
• Process annual recertification, interim changes, and/or moves including obtaining current third-party verification of participant information per program requirements.
• Manage a high volume of caseloads for program applicants and participants, including data gathering and entry, to report participant information to HUD.
• Mediate between the tenant, landlord, and the LACDA.
• Conduct individual and/or group meetings for new participants and existing clients.
• Maintain accurate applicant and participant records utilizing the LACDA-required business systems.
• Perform other related duties as assigned.

Essential Knowledge, Skills, and Abilities 

KNOWLEDGE OF:   

• Principles and practices of housing assistance programs
• Basic interviewing techniques and principles
• Record-keeping principles and procedures
• Effective customer service techniques
• Conflict resolution and de-escalation techniques
• Proper English usage, spelling, grammar, and punctuation
• Modern office practices and procedures and business correspondence
• MS Software (Excel, Word, and Outlook)

SKILLS:

• Strong analytical and problem-solving
• Strong oral and written communication

ABILITY TO:

• Perform specialized and technical eligibility and case management work with accuracy, speed, and minimal supervision.
• Maintain confidentiality of sensitive personal information
• Make accurate arithmetic computations.
• Effectively interact with people from culturally diverse backgrounds
• Interpret and enforce housing program rules and regulations.
• Prioritize multiple projects utilizing effective time management skills.
• Perform well under pressure in a fast-paced work environment.
• Maintain and execute confidential information.
• Provide exceptional customer service.
• Establish and maintain cooperative working relationships with staff, representatives of local government, program applicants and participants, community-based organizations, and the public.

Any combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis.

EDUCATION

High School diploma or equivalent

EXPERIENCE

Two (2) years of direct customer service experience determining client eligibility for social service programs in the public or private sector. *AA degree or equivalent college credits can substitute for one year of work experience.”

**AA degree or equivalent coursework applies to sixty (60) credits for the semester system or ninety (90) credits for the quarter system.

Desirable Qualifications

• Experience working with a diverse population.
• Experience working with the homeless population.
• Experience determining program eligibility requirements.
• Case management experience.
• Experience in YARDI Software.
• Knowledge of the Housing Choice Voucher Program.
• Bilingual

Equal Opportunity

Los Angeles County Development Authority (LACDA) is an equal-opportunity employer. We are committed to creating a workplace culture that embraces diversity, equity, and inclusion to advance our mission of building better lives and better neighborhoods.

Reasonable Accommodation

If you are an individual with a disability and need to request reasonable accommodations under the Americans with Disabilities Act (ADA), please call Los Angeles County Development Authority, Human Resources at (626)586-1687 or via email at [email protected] .

Application Process

To be considered, all applicants are required to apply online by the filing deadline. Applications will be reviewed for possession of minimum qualifications and evaluated according to the essential functions of the job. In the Work Experience section of the application, applicants must demonstrate their experience by providing a clear description of the work performed as it relates to the position. Each job held must include the dates of employment, name and address of the employer, position title, hours per week, and supervisor. Please note resumes will not be reviewed to determine qualifications.

Supplemental questions are considered a part of the application process and must be carefully answered. All required questions must be completed before the application can be submitted. The supplemental questions will be used to evaluate the applicant's education, training, and experience. Depending on the size of the applicant pool, the supplemental questions may be used as part of the supplemental screening.

To receive credit for required education, applicants must attach a copy of their high school diploma, degree or official/unofficial transcripts. Please note foreign degrees (or degrees completed outside of the United States) require an evaluation of U.S. equivalency conducted by a credential evaluation service such as The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). 

Please include three (3) professional references in the "Reference" section of your application.

Failure to comply with this application process may result in disqualification.

Screening and Selection Process

Following the review of application materials, the most qualified candidates will be contacted via email and text messaging, if elected, for an assessment test and/or interview. Please check the email account provided on the application for important communications regarding the status of your application and/or next steps. 

Salary compensation is dependent on qualifications (experience, education, knowledge, skills, and abilities). Initial salary placement is generally made between the start and mid-point of the posted range. New hires are not eligible to start at the maximum of the posted range.

Conditions of Employment

Candidates selected from the process will receive a conditional offer of employment contingent upon successful completion of satisfactory reference checks, a post-offer medical examination, and criminal background check. Background check information will be considered in determining the applicant's suitability for the position.

Candidates must possess a valid California Class C Driver's License, an acceptable driving record, and must comply with the LACDA's Motor Vehicle Safety Policy during employment.

Failure to meet these pre-employment requirements will be grounds for withdrawal of the conditional offer of employment.

Proof of authorization to work in the United States will be required at the time of hire.

Employment with the LACDA is at-will and may be terminated at any time with or without cause.

DEADLINE: MARCH 23, 2025 @ 11:59 p.m.

APPLY IMMEDIATELY, THE POSITION MAY CLOSE WITHOUT PRIOR NOTICE.

RECRUITMENT NUMBER: 25009

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