live chat agent Job at capco wipro, New York, NY

OTFzV2NNTTB6S29ERmQ1Yks0MGFhbHdBV2c9PQ==
  • capco wipro
  • New York, NY

Job Description

We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Chat Agent Duties and Responsibilities

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Chat Agent Requirements and Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

Job Tags

Holiday work, Part time, Flexible hours, Afternoon shift,

Similar Jobs

Fairy Tail Travels

Travel Agent Job at Fairy Tail Travels

 ...Our travel agency is searching for friendly and professional Travel Agents to join our team. As a Travel Agent you should be passionate...  ...and international travel trends Degree in Hospitality, Travel, Tourism, Business or relevant field is a plus Personal travel... 

Evernote Logistics, LLC

Hot Shot Truck Driver Job at Evernote Logistics, LLC

Evernote Logistics, LLC. is a hotshot trucking company currently seeking to immediately hire a Class A CDL driver. \\ This is an on the road position (home on the weekends) for a dedicated and reliable driver, with at least 2 years driving experience, based out of Georgia... 

GSK

ViiV Healthcare (GSK) Director, Business Intelligence Job at GSK

 ...that could further reduce the impact of HIV on individuals and communities. ViiV Healthcare was created as a joint venture by Pfizer and GlaxoSmithKline in November 2009 with both companies transferring their HIV assets to the new company. In 2012 Shionogijoined... 

University of Maryland Medical System

Informatics Training Supervisor Job at University of Maryland Medical System

 .... For more information, visit Job Description The Informatics Training Supervisor is responsible for supervising a high performing...  ...with the enterprise-wide roll-out of end-user training, clinical informatics support, and customer service. Under limited supervision... 

Vets Hired

Certified Police Officer Job at Vets Hired

 ...Forgiveness Program. Lets partner together and grow with us. The Requirements: Must be a current State of Florida Certified Police Officer United States Citizen Minimum 21 years of age High School Graduate or G.E.D. equivalency Pass Basic Motor Skills...