The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team.
General Summary
Are you passionate about leading high-performing teams and achieving impactful results? Do you thrive in a fast-paced environment where you can shape the culture and drive success? Join us as a Manager, Staffing Operations, specializing in providing on-demand contract staffing solutions. You will be responsible for the development, implementation, and consistent performance of the University of Maryland Medical Center (UMMC) Staffing Center (USC) operations, proactively identifying and fulfilling staffing needs for member organizations. This position maintains responsibility and oversight of initial communication and tracking of onboarding and ongoing requirements for the clinical team, preparation of agreements and reports, and coordination of daily operations. Your leadership will ensure that the UMMC is equipped with the best contract professionals to provide exceptional patient care. You will also ensure that our staffing solutions uphold the highest standards of quality and customer service, meeting the needs of both our patients and providers.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.1. Under the direction of the USC leadership team, monitors the accuracy and timely completion clinical scheduling between the USC team member and member organization.
A. Provides oversight of data to include competencies, appropriate onboarding education, and other staffing matrix information.
(1) Assists in preparing and reviewing schedules for appropriate balance and achievement of targets.
(2) Prepares schedule for staffing coordinators assisting with coverage as needed.
(3) Works with team in coordinating orientation of team members and updating scope, competencies, availability and float parameters to member organizations.
B. With guidance from the leadership team, creates, revises and maintains processes for the department, to include staffing of special projects, as well as provision of staff for member organizations to include both” day of operations” and proactive assignment.
C. Provides initial onboarding and orientation to new hire staffing coordinators and ongoing mentoring of performance to include compliance with all policies related to staffing. Assists with input in hiring of new staffing coordinators, arranging department onboarding, orientation and ongoing mentoring and performance improvement.
D. Generates and maintains records and reports relevant to long term agreements, to include: a database of all staffing requests from member organizations, cost avoidance related to each agreement, a signed copy of the agreement between the team member and the member organizations, ongoing communications regarding rates and opportunities, and a dashboard to filter information for each member organization.
E. Processes referral and/or agency conversion requests from member organization partners to provide timely transfer of clinical/non-clinical LTA’s. Maintains agency converted team member database. Partners with HR and EHS to ensure agency team members are onboarded according to fast track processes.
F. Creates and maintains weekly internal communication of available assignments system-wide. Partners with communications team to create internal marketing tools and informational packets (flyers, handouts, emails) to distribute system wide.
G. Works with team on the creation and maintenance of staffing reports for accuracy, consistency and completeness.
H. Coordinates communication with HRIS, Payroll, and other stakeholders to assure accurate rates.
I. Maintains accurate telephone lists of key resources at each facility and accurate data in systems e.g. sick calls, scheduling changes and deployment.
2. Ensures that team members are entering data correctly in internal systems. Serves as a back-up contact person to report and follow-up on issues encountered while using the system.
3. Develops processes to measure Staffing Center employee’s compliance with worked hours commitments.
4. In collaboration with member organizations departments, including nursing, respiratory therapy, pharmacy, care management, etc., assesses requirements for staffing to meet patient needs. Plans strategies and services to meet program needs. Actively listens and learns about operations from system users. Respectfully provides a new or different perspective on ideas and opportunities to leverage systems.
5. Creates unit specific workflows to insure adherence to system and departmental guidelines. Seeks guidance from leadership as appropriate. Works inter-departmentally to understand the variables that affect scheduling, timekeeping and B4 Health Vendor Management system.
6. Ensures a consistent high-level of quality deliverables. Maintains accuracy and completeness in the work product. Addresses inconsistencies in a timely manner.
7. Ensures the quality of services provided by the department to the organization at large.
8. Utilizes a data-driven, process focused and outcomes-oriented approach. Implements workflows to assess and respond to customer perceptions of service. Is visibly involved in obtaining customer feedback, incorporating customer requirements into service design and requiring supplemental staff performance which meets customer requirements
9. Implements workflows to manage and improve the performance of department level processes and to improve the performance, consistency and coordination of cross functional processes.
Education & Experience
Knowledge, Skills and Abilities
All your information will be kept confidential according to EEO guidelines.
Compensation
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].
...Position Description Summary Beverage Cart & Snack BarAttendants are responsible for creating memorable experiences for our members by maintaining high standards by providing refreshments on the course with exceptional customer service. Role & Responsibilities...
...NISPOM, DD254s, and contract requirements. Maintain facility clearance status in NISS and manage required program and personnel... ...for sensitive government information (FOUO, CUI). ~ Active Top Secret security clearance with SCI eligibility and a current polygraph...
...AVAILABLE REMOTE in the United States only - No candidates will be considered if you live outside of the U.S.A. Job Type: Full-Time Bookkeeper (Must be Proficient in QuickBooks Online) We are seeking a highly organized and detail-oriented Full-Time Bookkeeper/Controller...
...next level. If you are ready to become part of this team that excels in architecture, planning and interiors, Darden Architects wants to talk to you. Interior Designer Darden Architects is seeking an Interior Designer with 5-10 years of progressive work experience...
...REQUIREMENTS -must have 3 months Class A experience -must live in Seattle area -must be willing to obtain doubles... ...30 days of employment (will reimburse cost)-no SAP drivers JOB DETAILS -Home daily local position -Driver will haul palletized food products...