Job Summary
Located in the viLogics' Ebensburg, PA operation center, this position's responsibilities include assisting Customers with general technical support of computers, applications, network, and Windows-based device technologies. End-user technical support may include
Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Resolves internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. Must perform system setups for new hires. Does require an associate degree or its equivalent. Typically reports to a project leader or supervisor. Possesses a moderate understanding of general aspects of IT in general. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification.
Primary Responsibilities (Essential Functions of the Job)
Knowledge and Skill Requirements
Education - Associate Degree in IT-related field from a technical school or 5-7 years of direct IT field experience.
Experience - 1 to 3 years of experience required depending on the level of technician recruited. Specific knowledge of Computer Hardware, IP Addressing, Office 365, VMware, Cisco, and previous experience in a call center environment is preferred. Experience with ISPs, terminal emulator applications such as PuTTy, and basic routing experience (Eigrp, Hsrp, DMVPN) are beneficial.
Certification/Licensure - Microsoft, VMware, Veeam, Cisco, CompTIA, ITIL, Kaseya
Skills and Abilities
Working Conditions
Physical Requirements:
Working conditions are for a normal office environment. May require repetitive movement of fingers and pressure on wrists and hands during the use of computer keyboard.
Mental Requirements:
Mental requirements for the position require reading, simple math calculations, multitasking, withstanding moderate amounts of stress, the need to concentrate for extended periods of time, and the ability to balance numerous tasks at one time.
Hours of Operation:
The viLogics is staffed 24 hours a day, 7 days a week, 365 days a year. Shifts will be filled based on tenure and experience. Holiday coverage may be required.
Disclaimer
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This is not an employment agreement or contract and the employee is considered an “AT-WILL” employee, subject to termination with or without cause or resignation at any time. Qualified employees who require reasonable accommodations to perform the essential functions of the position should notify Human Resources.
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