Service Desk Analyst Job at Crossfuze, Minnetonka, MN

OTE0ZWNNTXl5NnNBRTlCVUlZWVhaMXNNV1E9PQ==
  • Crossfuze
  • Minnetonka, MN

Job Description

  • Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems

  • Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly

  • Document all customer interaction with high attention to detail and accuracy

  • Update all tickets according to Service Level Agreements (SLA)

  • Understand and follow Crossfuze’s Delivery Process: incident management, problem management and change management

  • Recognizing and escalating more difficult problems

  • Documenting customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements

  • Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy

  • Provide after-hours support for clients; shifts may include nights and weekends, however, there are no on-call responsibilities

  • Assist with coaching/ training as needed

  • Other duties as assigned

Requirements

  • Experience in a technical support or customer service role preferred

  • Bachelor’s degree, technical degree or certifications preferred

  • Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies

  • Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware

  • Possess an energetic, self-starting mentality with value placed on integrity

  • Ability to work as an effective team member with the Crossfuze team, partners and internal staff

  • Strong English communication skills, both written and verbal

  • Ability and desire to learn new technologies as mutually defined

  • Ability to prioritize multiple tasks, anticipate situations, and take quick action

  • Ability to type at a speed of 40 words per minute or faster

Benefits

  • We want our employees to make their career with Crossfuze. With an emphasis on promoting from within, we provide training and development opportunities to all employees who seek to learn and grow in their careers.

    • Working options for hybrid, in-office, and remote settings dependent on the role
    • Access to Crossfuze Academy and LinkedIn Learning to grow your career with us
  • Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.

    • Paid maternity and paternity leave for biological birth and adoption
    • Newborn, adoption and fertility assistance
    • Additional PTO day for mental health
    • Competitive paid time off
    • Healthcare Plan
    • 401(k) with employer match
    • 10 days toward bereavement leave
  • Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.

Work Environment

  • While performing the duties of this position, the employee will be required to work in our office in Minnetonka, MN for the first 6 months of training
  • Following completion of all training tasks, the employee will be eligible to work in a hybrid setting with flexibility to work both from home and in the office

Compensation

The anticipated compensation range for this position is $19.00 per hour. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

Job Tags

Hourly pay, New year, Local area, Remote job, Home office, Shift work,

Similar Jobs

Sentinel Transportation

DISPATCHER Job at Sentinel Transportation

DISPATCHER | OKLAHOMA CITY, OKSUMMARY:Join our Oklahoma City team as a dedicated and detail-oriented Dispatcher. The role operates on a night shift schedule from 1 pm to 11 pm, working four days on and two days off, offering an annual salary range of $55,0... 

DSI Security Services

Security Site Supervisor Job at DSI Security Services

OverviewYou gain more than just a paycheck when you are employed with DSI. From our biggest clients to our newest security officer, the values of DSI and our motto, Do What You Say You Will Do, are always present. Working for DSI is more than just a job its a... 

Lensa

Recruiter Job at Lensa

 ...site for job seekers at every stage of their career. Our client, Manpower Group Inc., is seeking professionals in Durham, NC. Apply via...  ...database. Collaborate with hiring managers to understand their staffing needs, develop job descriptions, and establish recruitment... 

Eclipse Enterprises

Entry Level Account Manager Job at Eclipse Enterprises

 ...We are currently interviewing for an Entry Level Account Manager to join our team! We are looking for an individual who is hard working and dedicated...  ..., Public Relations, Political Science, Psychology, Sports Management, and related fields. Willingness to succeed... 

Doral Medical and Multi Specialty Facility LLC

Dermatology Physician Assistant (PA) up to $100/hr Job at Doral Medical and Multi Specialty Facility LLC

 ...possible care, and we strive to exceed their expectations. Join our team at Doral Health & Wellness as a Dermatology Nurse Practitioner / Physician Assistant , where you can be part of a dynamic healthcare environment that values excellence and patient-centered...