Managed Services Provider and Linux experience is required for this Technical Support Representative opening.
We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.
Responsibilities:
– Provide technical support for customers via phone, ticket system or messenger.
– Provide support in a wide range of advanced Linux and AWS server management issues.
– Use critical thinking skills to identify and resolve technical problems.
– Maintain effective communication with internal and external channels.
– Provide short-term resolutions and develop preventative measures for the longer term.
– Monitor server alerts for any performance issues and address them appropriately.
– Help create internal documentation as well as customer facing knowledge base.
– Assist in onboarding, training and mentoring new team members.
– Keep up to date with relevant technologies.
Qualifications:
– 1+ years of experience in customer service/technical support via phone or ticketing system.
– Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.
– Managed Services Provider (MSP) experience is required.
– Experience with troubleshooting in multi-user environments.
– Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
– General understanding of networking (TCP/IP, DNS, Routing, E-Mail).
– Demonstration of independent thinking and decision-making abilities.
– Ability to multitask, adapt to changes quickly, and to prioritize work.
– Excellent communication, availability and interpersonal skills.
– Strong troubleshooting skills in a fast-paced environment.
– Open to 24/7 support environment.
– Availability to possibly working weekends.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Technical Support Representative, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois Recruiting
We help companies that are looking to hire Technical Support Representatives for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext 12 or email us at [email protected] . Click here to submit your resume for this job and others.
|
We're looking for a freelance motion designer in late April / early May for a 1-2 week project putting together an explainer video that integrates drone footage, technical drawings, and explainer animations for a clean energy company.Skills required: After Effects.
...for grades 5 through 8 for the 2025-2026 school year. The responsibilities of this position include: Director of the Learning Lab in Upper School Provide and coordinate reading, math, and social/emotional interventions and monitor student progress during those...
...Discover this entry level opportunity. Explore a sales career with the Classic Auto Group(centered in Mentor, Ohio) as we have a sales training program... ...~ Industry leading, opportunity-laden pay plans ~ Medical, dental, eye care, prescription card & life insurance policy...
...tools relevant to the trade Ability to read and comprehend blueprints Valid driver's license and reliable transportation to travel to multiple job sites ** Employer conducts pre-employment drug screening- including marijuana** Benefits: ~ Great Pay ~...
...Location: South Dakota JobNumber: 6188 Full-time salaried Planter/Equipment Operator needed ASAP on a 16,000 acre irrigated corn and soybean farm in Central South Dakota. MUST have experience operating planting equipment and prefer knowledge of Ag GPS system. Must...