Job Description

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We’re  hiring a Training Specialist in Washington, DC!

The Training Specialist at CYM will support the learning and development of all team members by creating, delivering, and continuously refining training content and programs that align with CYM’s core values and operational goals. Collaborating closely with the Director of Learning & Development and other stakeholders, the Training Specialist ensures that all training initiatives are engaging, effective, and support career growth and operational excellence.

The role involves developing learning tools and assisting with the coordination and maintenance of training initiatives. Additionally, the Training Specialist will improve training effectiveness based on relevant data, employee feedback, and workforce productivity to ensure all operational needs are being addressed in a timely manner. Collaboration with the CYM Operations team is crucial to ensure the understanding and delivery of best-in-class learning and development programming.

This role is instrumental in ensuring new initiatives are delivered and adopted successfully. You’ll play a key role in the individual and collective success of everyone at CYM and do so through our Values (“VIBES”). 

 

Company Core Values & Expectations:

• Vibrant – Abundantly happy, fun, passionate, playful, and kind
• Integrity  –  Honest, caring, real, and always striving to do the right thing
• Belonging – Work as a team to make people feel welcome 
• Energy – Active, proactive, and work hard to make things happen
• Seize the Moment – Make the most of every opportunity by saying yes, by trying new things, and by being original

As a CYM team member, you’ll make an impact by:

• Creating extraordinary moments for guests
• Contributing to our business with your ideas and feedback
• Supporting and lifting up our communities and neighborhoods
• Being yourself and making genuine relationships with other team members and guests

Your core responsibilities will be:

• Facilitate engaging and effective training sessions, both in-person and virtually, for new hires, current team members, and emerging leaders to address skill gaps and enhance employee performance.
• Assist in the development and refinement of training materials, including manuals, presentations, online resources, and job aids.
• Support the implementation of company-wide training initiatives, including new software rollouts, new menu rollouts, operational changes, and new shop openings.
• Partner with managers and other stakeholders to ensure training programs meet the needs of the business and align with the “CYM Way.”
• Collaborate with department heads to address training needs and ensure alignment with departmental and company objectives.
• Monitor and track training participation and effectiveness, gathering feedback to continuously improve learning experiences.
• Serve as a resource for team members and managers by providing coaching and on-the-job training support.
• Collaborate with the Director of Learning & Development to maintain and improve the Learning Management System (LMS) and other training technologies.
• Curate and maintain a library of career development resources for all team members 
• Stay current with industry best practices and trends to enhance training effectiveness.
• Foster a positive and inclusive learning environment that reflects CYM’s values.

You’ll be a great addition to the CYM team if you have:

• Passionate about food, hospitality, and people development with a strong service-oriented mindset.
• Experience in training, learning facilitation, or coaching, preferably in a hospitality or service-focused environment.
• Success with executing plans, project and/or change management with follow-up and adapting/prioritizing work with rapid change.
• Excellent communication skills, both verbal and written, with the ability to engage and inspire learners to deadlines.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Comfort with technology and learning management systems, with a willingness to learn new tools.
• Ability to adapt training approaches to meet different learning styles and needs.
• A team player who thrives in a collaborative, fast-paced environment.
• Demonstrated ability to model CYM’s core values and lead by example

You’ll love working at CYM because:

• Competitive base salary: $75,000 and 10% bonus opportunity
• We have a friendly, fun, and positive work environment, with a welcoming and supportive team, and opportunities to grow
• A benefits package that includes health, dental, and vision insurance, and 401k, paid vacation, and paid parental leave
• Other staff benefits include, free Call Your Mother staff meals, free fitness and wellness classes, English/Spanish classes, and more

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.

Job Tags

Full time,

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